Terms of service

Terms & Conditions

Last Updated: [14/06/2026]

1. About Us

These Terms & Conditions govern your use of the LoveThySelf website and the purchase of products from us.

Throughout these Terms, "LoveThySelf", "we", "our", and "us" refer to LoveThySelf.

For any questions regarding these Terms, please contact:

Email: info@lovethyself.shop

Registered Address:
[Grosvenor house 11st Paul’s Birmingham]

2. Acceptance of These Terms

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms, please do not use our website.

3. Products

We make every effort to display our products accurately.

However:

  • Product colours may vary depending on your device or screen settings.
  • Packaging may occasionally differ from images shown on the website.
  • Product descriptions are provided for informational purposes only.

All products are subject to availability.

4. Pricing

All prices are displayed in GBP (£).

We reserve the right to amend pricing at any time without prior notice.

If a pricing error occurs, we reserve the right to cancel or refuse an order before dispatch and issue a full refund.

5. Orders

When placing an order, you confirm that:

  • You are at least 18 years old or have permission from a parent or guardian.
  • The information provided is accurate and complete.
  • You are authorised to use the chosen payment method.

Orders are subject to acceptance and availability.

You will receive an email confirmation once your order has been successfully placed.

6. Payment

Payments are processed securely through approved third-party payment providers.

We do not store or have access to your full payment details.

Orders will only be processed once payment has been successfully authorised.

7. Shipping and Delivery

LoveThySelf currently ships within the United Kingdom only.

Orders are typically processed within 3–5 business days.

Delivery is provided through trusted courier partners, including Royal Mail and Evri.

Estimated delivery times are provided as guidance only and are not guaranteed.

LoveThySelf is not responsible for delays caused by:

  • Courier disruptions
  • Severe weather
  • Public holidays
  • Circumstances outside our reasonable control

Free UK shipping is available on orders over £50.

Additional shipping information can be found in our Shipping Policy.

8. Returns and Refunds

Due to hygiene and safety reasons, opened or used skincare products cannot be returned unless faulty.

Unopened products may be returned in accordance with our Returns & Refund Policy.

Refunds will only be issued once returned items have been received and inspected.

9. Damaged or Incorrect Orders

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery at:

info@lovethyself.shop

Please include:

  • Order number
  • Description of the issue
  • Supporting photographs where possible

We will review the issue and provide an appropriate resolution.

10. Product Use

Customers are responsible for using products as directed.

We recommend patch testing all skincare products before full use.

Please refer to our Product Disclaimer for important safety information.

11. Intellectual Property

All content on this website, including:

  • Logos
  • Branding
  • Product descriptions
  • Graphics
  • Images
  • Website design
  • Written content

is the property of LoveThySelf and may not be copied, reproduced, distributed, or used without prior written permission.

12. Website Use

You agree not to:

  • Use the website unlawfully
  • Interfere with website security
  • Upload malicious software
  • Attempt unauthorised access to our systems
  • Copy website content without permission

We reserve the right to suspend or restrict access where misuse occurs.

13. Limitation of Liability

To the fullest extent permitted by law, LoveThySelf shall not be liable for indirect, incidental, or consequential losses arising from:

  • Website use
  • Product use
  • Delivery delays
  • Third-party service interruptions

Nothing in these Terms excludes liability that cannot legally be excluded under UK law.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and processing of data as outlined in that policy.

15. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

Changes will take effect immediately upon publication on the website.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact

If you have any questions regarding these Terms & Conditions, please contact:

Email: info@lovethyself.shop

Registered Address:
[Grosvenor house 11st Paul’s Birmingham]